Henderson Veterinary Clinic
Henderson Veterinary Clinic is a Animal Clinic located in Henderson, Nevada. Henderson Veterinary Clinic (HVC) strives to deliver quick and easy ways to schedule appointments, find the perfect products for their pets, or offer access to many other different resources. HVC offers a more efficient way to schedule appointments compared to competitors. HVC targets many different animal owners who have a variety of needs.
Role: UX Designer project duration: July 9, 2020 - July 21, 2020
Overview
Responsibilities:
Conducting interviews, paper and digital wire framing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, and iterating on designs.
Project Vision
Design a responsive website for Henderson Veterinary Clinic for customers to easily access their resources with a simple and effective website design.
Challenges
People who visit their local veterinary need a faster and efficient way to schedule appointments, buy products, and manage all their animals needs.
Research
For the research of this project I conducted interviews and created empathy maps to understand the users I’m designing for and their needs. The primary user group I was designing for was animal owners of all different backgrounds.
Research revealed that people would rather call in to schedule their appointment rather than deal with competitors online or mobile appointment makers. Other User problems that users dealt with when using the competitors websites included uncertainty, non updated systems, or bad design which made it hard for user to be able to schedule appointments fast and easy.
“I would rather just call the vet cause i get confused every time i try to use one of those online appointment makers.”
— User interview participant
“The ladies at the vet know me but it takes 30 minutes to find my pets registering like there has to be an easier way to look up my pet.”
— User interview participant
Meet the users
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Shane
Shane is a full time nurse that lives with her two dogs. Shane would like a easier way to check in her dogs while visiting her local veterinarian. Her dogs have alot of medical issues and it is a hassle to fill out registration forms everytime going in.
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Greg
Greg works for the city council and has a family with his wife and two kids. He needs a way to easily and efficiently schedule his dogs appointments ahead of time due to his dogs not being able to wait in lines and stores due to their anxiety levels.
The Journey
we constructed a user flow of what a basic start to finish flow of scheduling an appointment might look like through our responsive website. this will help us better understand ways users can interact with the services offered, as well as letting us see how effective one navigates through our site.
Wireframes
Low Fidelity Prototype
Pain points
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Time
Working adults are too busy to spend all day to schedule their pets needs and need a fast working system.
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Navigation / accesibility
Make all parts of the app easily accessible and easy to navigate.
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User flow
make the whole process of scheduling an appointment easy for the user to complete without errors.
Usability testing
Round 1
-Needed the addition of a confirmation page so the whole process and user flow ran more effectively.
-Make app more accessible
-Improve on navigation
Round 2
Made sure to fix the appointment screen so it was easier to choose a date and time.
Fixing challenges
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Before
The second usability study revealed problems with the date and time selection.
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After
To resolve the issue i changed the date and time selection to its own screen to make it easier for user to navigate through.
High Fidelity Prototype
Accesibiity considerations
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Made sure all text and image contrast was easy for users to read
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Made sure to add confirmation pages so the user doesn't get confused in its user journey
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Made sure all form controls or fully accessible including dropdown menus
Impact on People
“So glad I live in an area where there is a resources like this and i don’t have to constantly stress over my pets .”
— Customer
“best service around..fast and easy, never have to wait with my dog in a waiting room again.”
— Customer
“made taking my dogs to the vet an enjoyable experience.”
— Customer
“the new appointment system has made it a lot easier for me to keep track of everything especially when it can get really busy.”
— Employee
Next steps
Thank you for your time reviewing my work on the HVC app! If you’d like to
see more or get in touch, my contact information is provided below.
Email: zsgill@ucsc.edu.com
Website:zoravergilldesign.squarespace.com